CA750 Vidyo Known Issues - Lack of Control (Amber Lights)

 

Issue:

A break in communication between the controller in the console and the Vidyo Codec causes a known issue where the cart buttons become unusable.

Symptom:

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  • Avizia screen hangs for an excessive amount of time.
  • Amber lights blinking on the button console.
  • Message on screen

Parts List

  • Computer on the same network as the cart.
  • Web Browser
  • Paperclip or similar.

Step By Step Directions

  1. Using the Codec Web Interface
    1. Wait 2-3 minutes for the cart to boot fully past the Avizia Screen.
    2. Identify the IP address of the cart
      1. If the cart has previously been registered with Vidyo Portal, it should still appear in the system
      2. If the cart is on the main home screen, the IP address should appear in the bottom right corner of the screen.

warning-yellow-attention-exclamation-mark.png NOTE: If the Vidyo Cart does not have an IP address, then the symptom can be quite similar. Please ensure that the cart has an IP address by plugging it into a data port and booting fully before attempting to configure WiFi.

    1. Open a web browser on a computer connected to the same network as the cart
    2. Enter the IP address of the Cart and press enter.
    3. Login
      1. Username: admin
      2. Password: password
    4. In the top menu bar, click on Settings, then scroll down to Preferences.Capture.PNG
      1. Ensure that the setting “Enable HDMI-CEC” is UNCHECKED.

2.  Physically accessing the Codec

    1. Look underneath the work surface (counter top) of the cart.
    2. Locate the blue light near the center toward the rear.
    3. If there is no blue light, it is possible the codec has not powered on. Use a paperclip or similar to press the On button of the codec.

 

3.  Wait a few moments for the cart to boot or to recognize the changes made.

    1. The amber lights should stop blinking and turn solid for a moment before going out entirely.

NOTE: If the cart has blinking amber lights, the standard full shutdown procedure (Home + End Call for about 30 seconds until a thump is heard) will not function properly. Please follow the proper CA750V Pinhole Reset Procedure in this instance.

 

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