Troubleshooting: CA750 Cart won't turn on

 

If a CA750 cart has become unresponsive or will not power on, there are a number of quick steps you can try to get it back online fast. 


If there are no lights on the console:

CA750-RAD_front.png

Restore Power to the Cart. 

There is a possibility that the cart has lost power or has been accidentally left unplugged or switched off. 

Step 1: Check to ensure that the cart's Power Cable is plugged into the wall, and into the base of the cart itself. 

Step 2: Check to ensure that the cart's breaker switch is in the I position.

warning-yellow-attention-exclamation-mark.png NOTE: If a power surge has occurred, flip the switch to the O position for a count of 10 before flipping it back to I. 

 

Powering_the_Cart.png

 

Step 3: Press the Power Button on the right hand side of the cart's Button Console Panel. 

 

When the cart is plugged in, the lights on the right side of the Console should illuminate. 

CA750-RAD_iso_power_side_with_indicators.png

 

If you have restored power and the cart does not power on:

(Or if there are lights on the console but the cart doesn't respond.)

If you have a Vidyo Enabled cart: click here to view the proper Pinhole Reset Procedure

If you have a Cisco or Polycom enabled cart:

Step 1: Using a paperclip or similar, press and release the reset button inside the pinhole on the left hand side of the Console. 

Pinhole_Reset.png

Step 2: Press and release the Power Button on the right hand side of the Console. 

 

Console_Power_Button.png

 

If you have issues beyond this, please click on submit_a_request.PNG above to file a ticket with Avizia Support

 

 

This article is specific to Cart Power issues.

If the cart is powered, but is hanging at the Avizia Screen:       

If you have a Cisco enabled cart, click here: 

CA750 Common Issues: Serial Port Communication Error

If you have a Vidyo enabled cart, click here: 

CA750 Vidyo Known Issues - Lack of Control (Amber Lights)

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