Avizia Cloud: Activate Endpoint only shows help screens

The Activate Endpoint Application is a tool for The Microsoft Windows and Apple Mac OS Desktops which provides the user the ability to easily activate and register an Avizia Cart directly to the Avizia Cloud.  

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Issue:

It has been reported that in some instances that after the installation of the application on a Microsoft Windows PC, when the Launch Activation App button is pressed to begin the activation process, the only interface which is presented is the four-page sequence of help screens for the application: 

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The expected interface which should be presented provides the user the ability to Scan the local network for candidate endpoints which can be activated to the Avizia Cloud Service, or to specify the endpoint address if I Know The IP Address.

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This issue appears to be related to permissions and can be corrected by setting the executable file for the application to be run with Administrator privileges.  

Step 1: Locate the executable file for the Activate Endpoint Application

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Step 2: Right-click on the file to choose the Properties option, and select the Compatibility tab.  

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Step 3: Place a check in Run this program as an administrator

Step 4: Save the new setting by clicking OK

Step 5: Proceed back to the webpage and press the Launch Activation App button again to initiate the process to activate the endpoint subscription.

The steps described above should be sufficient to resolve the issue.  

The expected interface to the application providing the endpoint subscription details and offering the two choices to either Scan or enter the specific IP address of the endpoint should be presented. 

If the problem persists, contact Avizia Technical Support at support@avizia.com or by clicking submit_a_request.PNG above for assistance.

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