Avizia ONE (New) Minimum Technical Requirements

updated: July 20, 2017

Technical Description

Avizia ONE software is completely web-based and can run on most web browsers with Internet access. Leveraging existing connectivity and enterprise hardware, these solutions turn any computer into a tool for remote care through a web browser. Depending on a specific implementation, additional video hardware or software may be required for Avizia software to integrate into an existing customer environment.

Specifications

  • Avizia software is web based.
    • The solutions utilize two standard TCP ports for communications: 80 and 443.
    • Traffic is encrypted using SSL.
  • All Avizia solutions are tested against W3 standards.
    • An audit trail is documented and stored for every event, including logins, edits to forms, and collaboration instances.
    • The software may leverage email or SMS to coordinate consultations between users.

Minimum Technical Requirements

Web Browser Requirements

  • A current web browser is required to use Avizia software. (Video conferencing is not currently supported by Safari)
    • JavaScript and cookies enabled
    • Microsoft Internet Explorer 11+
    • Mozilla Firefox 12+
    • Google Chrome 20+

SSO 

  • Avizia can enable SSO via ADFS v3

Hardware Requirements for Web-Based Solution

  • PC
    • 64-Bit Microsoft Windows 7, 8.1, 10
    • Minimum of 2 GB of RAM
    • For SD video: a processor capable of running at speeds 1.5 GHz or higher
    • For HD video: a quad-core processor capable of running at speeds 2.4GHz or higher
  • Mac
    • OS X 10.5 or newer (video conferencing not supported on Safari)
    • At least 2 GB of RAM installed
    • A G4 or Intel processor

Video Requirements for Web-Based Solution

Avizia software will work with webcams that are USB based and are certified for use with the client’s operating system.

  • Video bandwidth
    • Minimum video bandwidth: 1Mbps per call participant
    • Recommended video bandwidth: 2Mbps per call participant
    • High Definition video is available on networks that can support a sustained connection at 3Mbps Up and 2 Mbps Down. High Definition requires a compatible camera.
  • iPhone and Android phones: Video is supported over Wi-Fi and with some cellular networks.
  • iPad: Video is supported over Wi-Fi and with some cellular networks
  • Jitter and Packet Loss (recommended)
    • Packet loss < 2%
    • Jitter < 15ms  

Firewall Whitelist Requirements

Avizia applications require mandatory firewall permissions for minimum application functionality.

  • Firewall and Domain Permissions:
    • *.avizia.io
    • *.avizia.com
  • Ports:
    • No incoming port rules need to be modified.
    • The firewall must be configured for outbound HTTP/HTTPS requests on the following ports:

REQUIRED

SERVICE

TRANSPORT

PORTS

RULE

DESTINATION

Mandatory

Standard web, redirect to HTTPS

TCP

80

Outgoing

*.avizia.com, *.avizia.io

Mandatory

Secure WebRTC

TCP

443

Outgoing

*.avizia.com, *.avizia.io

Mandatory

DNS

UDP

53

Outgoing

 Local DNS server

Mandatory

Media (RTP/RTCP)

UDP & TCP

40000-49999

Outgoing 

34.197.150.170
34.197.115.173
34.227.122.4

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