Avizia v10 Minimum Technical Requirements

Technical Description

Avizia software platform is completely web-based and can run on most web browsers with Internet access. Leveraging existing connectivity and enterprise hardware, these solutions turn any computer into a tool for remote care through a web browser. Depending on a specific implementation, additional video hardware or software may be required for Avizia software to integrate into an existing customer environment.

Specifications

  • Avizia software is web based.
    • The solutions utilize two standard TCP ports for communications: 80 and 443.
    • Traffic is encrypted using SSL.
  • All Avizia solutions are tested against W3 standards.
    • An audit trail is documented and stored for every event, including logins, edits to forms, and collaboration instances.
    • The software may leverage email or SMS to coordinate consultations between users.

Minimum Technical Requirements

Web Browser Requirements

BROWSER TYPE WEB BROWSER MOBILE BROWSER
 IE 11+  Yes  Not Applicable
 IE Edge 38.14393+
 (Anniversary edition and above)
 Yes  Not Applicable
 Chrome 60+  Yes  Limited *
 Firefox 53+  Yes  Limited *
 Safari  No **  No **

 

* The site is NOT responsive to mobile resolutions, so users may not have the best experience on mobile browsers. For example, the buttons maybe stretched, or some UI elements maybe missing. Thus, we should recommend customers to download and use the mobile apps.

** Although Safari is not supported, as of Nov '17 we will allow patients using the patient portal on web or mobile browsers to sign-up, login, and reset password. These will be the only actions supported at that time.

  • A current web browser is required to use Avizia software. (Video conferencing is not currently supported by Safari)
    • JavaScript and cookies enabled
    • Microsoft Internet Explorer 11+
    • Mozilla Firefox 12+
    • Google Chrome 20+

SSO 

  • Avizia can enable SSO via ADFS v3

Hardware Requirements for Web-Based Solution

  • PC
    • 64-Bit Microsoft Windows 7, 8.1, 10
    • Minimum of 2 GB of RAM
    • For SD video: a processor capable of running at speeds 1.5 GHz or higher
    • For HD video: a quad-core processor capable of running at speeds 2.4GHz or higher
  • Mac
    • OS X 10.5 or newer (video conferencing not supported on Safari)
    • At least 2 GB of RAM installed
    • A G4 or Intel processor

Video Requirements for Web-Based Solution

Avizia software will work with webcams that are USB based and are certified for use with the client’s operating system.

  • Video bandwidth
    • Minimum video bandwidth: 1Mbps per call participant
    • Recommended video bandwidth: 2Mbps per call participant
    • High Definition video is available on networks that can support a sustained connection at 3Mbps Up and 2 Mbps Down. High Definition requires a compatible camera.
  • iPhone and Android phones: Video is supported over Wi-Fi and with some cellular networks.
  • iPad: Video is supported over Wi-Fi and with some cellular networks
  • Jitter and Packet Loss (recommended)
    • Packet loss < 2%
    • Jitter < 15ms  

 *Please note that browsers running inside a virtual machine such as Citrix may experience low quality video. We recommend working with Citrix to optimize your virtual machines for video streaming. Alternately, your virtual machines could be configured to open any Avizia.com web pages on the local desktop so that the video call is routed directly.

Firewall Whitelist Requirements

Avizia applications require mandatory firewall permissions for minimum application functionality.

  • Firewall and Domain Permissions:
    • *.avizia.io
    • *.avizia.com
  • Ports:
    • No incoming port rules need to be modified.
    • The firewall must be configured for outbound HTTP/HTTPS requests on the following ports:

REQUIRED

SERVICE

TRANSPORT

PORTS

RULE

DESTINATION

Mandatory

Standard web, redirect to HTTPS

TCP

80

Outgoing

*.avizia.com, *.avizia.io

Mandatory

Secure WebRTC

TCP

443

Outgoing

*.avizia.com, *.avizia.io

Mandatory

DNS

UDP

53

Outgoing

 Local DNS server

Mandatory

Media (RTP/RTCP)

UDP & TCP

40000-49999

Outgoing 

34.197.150.170
34.197.115.173
34.227.122.4

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