Release Note: Amwell C250, C500, TV Kit 100 (OS v2.5.3)

 Target Deployment Date:

 Monday, August 14, 2023

 Deployment Window:

 9-10PM ET


Improve stored network credentials management

We are improving the way in which the stored network configurations are aggregated and displayed on a Carepoint device.


Improve volume setting performance

We are improving the volume control response — we have reduced the latency around getting and setting volume controls.



  • Fixed issue with the camera position change command only partially executing. We have included an automatic position setting retry command for the AW 10x and 20x PTZ Camera to ensure that the camera position request is fully executed.
  • Resolved issue with reverting OS back to an unsupported version from the active and supported version. We now prevent pairing incompatible Fleet Monitoring and “First Time Setup” with OS versions during “revert software.”
  • Addressed wireless signal bars incorrectly always displaying  4-bars on fleet and on in the local app. Fix now displays bars with appropriate signal strength.

How To: Update the App or OS version on your C250, C500, TV Kit 100

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