Release Note: Amwell C250, C500, TV Kit 100 (web v1.22.0)

 Target Deployment Date:

 Monday, September 11, 2023

 Deployment Window:

 9-10PM ET


NOTE: As we continue developing parity and new functionality on the Converge platform, we will make note of our carepoint device updates for both the Hospital and Converge platforms. The Hospital-specific updates will continue to be presented as usual, while the Converge-specific updates will be indicated under "CONVERGE PLATFORM UPDATES."

Please speak with your Amwell representative to learn more about Converge.


Issues Resolved

  • Fixed external PTZ camera waking from the privacy position unexpectedly for some actions. Now, the PTZ camera stays in the privacy position when toggling Auto-Answer and On-Screen Keyboard.



  • Enable C500 camera switching during a call
    Added support for remote switching between two FECC-capable cameras during a call. Now, C500 users are able to remotely switch between two PTZ-capable cameras while on a call (i.e. a C500 equipped with a 10x/20x PTZ camera will also have the native 4x ePTZ camera).
    converge switch camera.png
    Click the "Switch Camera" icon to preview and select the additional PTZ camera associated with the device.

How To: Update the App or OS version on your C250, C500, TV Kit 100

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