CA300 & CA310 Firmware v2.1 (Current Version)


Release Date 03/09/2017

Instructions (Webpage) (PDF Download) | Firmware: Upgrade File 

CA300 Release Notes (PDF Download) | CA310 Release Notes (PDF Download)

New Features, Improvements

  • Added support for Cisco Telepresence SX20 codec software TC7.3.7.01c84fd.
  • Firmware versions 1.8, 1.9 and 2.0 were internal releases only. 
  • Firmware 2.1 supports both the CA300 and CA310
  • The new firmware will automatically detect which cart it is loaded on. 

For more information on the newly launched CA310, please see or the CA310 section of the Support Portal


  • Support new Network Module initial firmware release version, SW1.03.
  • Support for setting the internal Network Module mode to Single-Client or Multi-Client by pressing the Call  and AUX buttons for 5 seconds. An onscreen message will be displayed confirming the mode setting.
    • In order the change modes the system needs to be disconnected from Ethernet.
  • System information window lists the Network Module mode:
    • Single-Client
    • Multi-Client


 NOTE: It is important that power to the system is not interrupted or in QuickBoot mode during the firmware upgrade procedure.

NOTE: The cart firmware and Cisco TC software are two different software files and are loaded differently.

Please refer to Avizia web site for the Avizia CA300 Installation and User Guide, and Firmware Upgrade Instructions on the CA300/CA310.

For information on the Cisco Telepresence SX20 codec software please refer to the TC7 release notes at:


Fixed Issues


  • Changed MuteOnInactive setting to ON to solve a concern where stethoscope or other audio was inaudible until pressing the AUX button. 
  • Corrected the issue where the upgrade message window failed to appear at times.
  • Made improvements to AUX/PC selection by increasing the video switching timing.
  • Corrected changing the PC resolution while connected to the CA300.

Known Issues

  • When the system is idle and full screen Selfview is displayed, if the camera is moved then when the camera control times out, the system may switch to wallpaper momentarily then back to Selfview.
  • To ensure full functionality of the Avizia products when registered to Cisco UCM, the following setting must be configured when adding the Avizia systems to UCM. In UCM, when adding a new phone, under the “Serial Port Settings” the “Serial Port Login Required” needs to be set to “Off” as this is required for the Avizia products to operate correctly. The Cisco UCM has this setting to “On” by default.


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