Release Note: Amwell C250 EOL

 Target Deployment Date:

 Friday, November 1, 2024

 Deployment Window:

 9-10 PM ET

 Device update required?

 No user action is required.

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In March of 2022, Amwell announced end of life of the C250 with the last date of support in June 2024. Amwell extended this service to November 5th, 2024 upon which these devices will cease to function on Amwell's Hospital and Converge platforms.

On November 1, 2024 Amwell is deploying a software update to the Amwell C250 Carepoint Cart in the deployment window noted above. This software update is an automatic update that will display a notification to the user reminding them of the upcoming end-of-support date.

If you have not already identified a solution to migrate to, please contact your Amwell account manager to discuss alternative Amwell solutions including the C500 Carepoint Cart, TV Kit 200, or Touchpoint Tablet.

Note: Please recycle your C250 device responsibly! See the EPA's recommendations here Electronics Donation and Recycling. 

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