American Well 210 Technical Readiness Guide
The American Well 210 is an FDA Class 1 medical device designed to create an immersive telemedicine experience with seamless integration with the American Well Clinical Module workflow and collaboration solution. This one-of-a-kind solution features an intuitive touch-screen interface to streamline patient intake, start a video consultation, and share diagnostic data – all from a single device.
With multiple form factors, the American Well 210 can be tailored to fit the unique needs of your referring sites and clinical use cases.
- American Well 210 Tabletop (base model)
- American Well 210 Cart (option)
- American Well 210 Cart with Pan-Tilt-Zoom Camera (option)
What you should know before getting your American Well 210
The following content will provide you with the minimum and recommended technical requirements to be aware of and prepared in advance in order to get your American Well 210 up and running when you receive your device(s).
The American Well 210 can be set upon a tabletop, mounted on a basic cart, or mounted on a cart with a PTZ camera and a vertical lift mechanism.
American Well 210 Tabletop
American Well 210 Cart
American Well 210 Cart with PTZ Camera
13.25" W x 12.5" H x 3" D
19” W x 21” D x 52.5” H
· Worksurface: 16.5” x 16.25”
· Worksurface height: 38” H
19” W x 21” D x 62” H (up to 72” height at max vertical lift)
6 lbs / 2.7kg
82.5 lbs / 37.4kg
84 lbs / 38.1 kg
16’ 5” / 5m
The American Well 210 can be powered and operated using:
- AC power input: 100-240VAC, 50-60Hz, 135W
NOTE: We recommend that you plug into hospital grade outlet.
- Rechargeable batteries within the device:
- Internal (Tablet): 14.8VDC 1880 mAh 27.8 Wh: powers tablet only
- External (Tablet): 14.8 VDC 1880 mAh 27.8 Wh: adds to tablet battery capacity
- Internal (Cradle): 14.8 VDC 1880 mAh 27.8 Wh: powers speakers, USB, LAN, and PTZ camera (on PTZ-enabled devices) — dedicated to cradle only.
- DC Input: 19V, 3A (90W MAX): powers the cradle and tablet, recharges all batteries within the device
- Battery: Approx. 3 hours
- Charge time from fully depleted to fully charged is ~3 hours
The American Well 210 uses Microsoft Windows 10 Enterprise running the American Well 210 application in “assigned access (kiosk)” mode.
A Windows administrator account is available which can be controlled by the customer for Windows administration.
Encrypted hard drive
With the American Well 210’s onboard TPM 2.0 module, encrypted hard drive via Windows 10’s BitLocker device encryption is supported. By default, the American Well 210 ships with this feature disabled. Customers can enable this feature from the device itself, or from a Windows Group Policy or Mobile Device Management (MDM) tool.
- WiFi (dual-band 802.11 a/b/g/n/ac)
- Ethernet (Cat 6) (5m cable provided)
- Ethernet network interface card
- WiFi network interface card
- Encryption: 64-bit and 128-bit AES-CCMP, TKIP
- Authentication: WPA and WPA2, 802.1X (EAP-TLS, TTLS, PEAP, LEAP, EAP-FAST), EAP-SIM, EAP-AKA
- Authentication Protocols: PAP, CHAP, TLS, GTC, MS-CHAP, MS-CHAPv2
- MAC address (found on system label)
- Video bandwidth
- Minimum video bandwidth: 768 kbps
- Recommended video bandwidth: 1 Mbps
We recommend using the following network rules to allow for the appropriate incoming and outgoing traffic, as shown in the tables below. These rules will aid in provisioning, utilizing, and servicing your American Well 210(s). Please supply your network administrator with these details.
Application Standards and Specifications
- The American Well 210 application embedded in the device is web-based.
- The solution utilizes standard TCP ports for communications: 80 and 443.
- Traffic is encrypted using SSL and all content is encrypted.
- All American Well solutions are tested against W3 standards.
- An audit trail is documented and stored for every event, including logins and edits to forms.
- The software may leverage email or SMS to provide notifications to users.
Firewall Whitelist Requirements
The following mandatory firewall permissions are needed for application functionality.
- Firewall and Domain Permissions:
American Well uses these domains for registration control / verification and call connectivity
- The firewall must be configured for outbound HTTP/HTTPS requests on the following ports:
|Standard web, redirect to HTTPS||*.avizia.com / *.avizia.io||TCP||80||200/210 (WebRTC calls, case creation), American Well Clinical Module||Outgoing, established|
|Mandatory||Secure Web||*.avizia.com / *.avizia.io||TCP||443||200/210 (WebRTC calls, case creation), American Well Clinical Module||Outgoing, Inbound|
|Mandatory||Media (RTP/RTCP)||*.avizia.com / *.avizia.io||TCP, UDP||40000-49999||Media||Outgoing, Inbound|
|Mandatory||Update Service||atom-avizia-com.s3.amazonaws.com||TCP||443||Application Update Service||Outgoing, Inbound|
|Mandatory||DNS||Local DNS Server||UDP||53||Domain Name Service||Outgoing|
Access to Windows 10 environment
If additional network connectivity requirements need to be met it may be necessary to access the Windows 10 environment to gain direct access to the network configuration to install network certificates for example.
Note: For the use cases of configuring the American Well 210 on an Active Directory or installing additional software such as Antivirus please call American Well Acute Care Support.
To access the Windows 10 Environment, please see the American Well 210 Windows Administrator Guide available on avizia.com/support.
American Well 210 technical specifications
|Safe worksurface working load||
|Operating temperature and humidity||
|Approvals and Compliance||