Release Notes: American Well Touchpoint Mobile Apps v10.20

Mobile App Version/Platform Submit to App Stores
AW Touchpoint v10.20 for iOS/Android Thursday, February 14, 2019

 

The following release notes are for version 10.20 of the American Well Touchpoint for iOS and Android supported devices.

Apps for iOS and Android will be submitted for review on Thursday, February 14, 2019. We will send a followup note when the apps are approved for their respective app stores and are available to download to your mobile device.

NOTABLE FEATURES/CHANGES:

American Well Touchpoint
  Ability to see user online/offline status
✓  New naming convention for group messages
✓  Provider List Directory displayed with Last Name first
✓  'My Cases' now listed with newest cases first

 


American Well Touchpoint mobile app

View Shift-based calendars 

Your mobile devices now have the ability to view all shift-based calendars created within Clinical Module. The mobile app does not provide any edit/update capabilities.

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Ability to see user online/offline status

You can now view the status of other participants — whether online (green) or offline (gray).

ONLINE
A green indicator will be shown in the following areas if you or a user is logged into the app:

  • Messages
  • Directory
  • On Call Scheduler

OFFLINE
A gray indicator will be shown in the following areas if you or a user is logged out of the app, or deleted the mobile app:

  • Messages
  • Directory
  • On Call Scheduler

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New naming convention for group messages

All new groups messages will display the following format for the group name: "Conversation: [Month] [date] [time]" of when the conversation was first created. This default conversation name will persist until a participant changes it. 

Picture1.png

A conversation name can be edited when a participant manually changes it by selecting 'Edit Group Name' within the group chat's i (information) page.

When messaging with only one other person, you will see that participant's name.

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Provider List Directory displayed with Last Name first

The Provider list is now presented with Last Name first and in alphabetical order by Last Name.

Picture2.png

 ___

'My Cases' now listed with newest cases first

The Touchpoint mobile app now displays the 'My Cases' page with the most recent cases first, This aligns with the web experience, and you can scroll from most recent to the older cases.

 


 

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