Release Notes: American Well Touchpoint Mobile App v10.22

Mobile App Version/Platform Submit to App Stores
AW Touchpoint v10.22 for iOS/Android Monday, March 25, 2019

 

The following release notes are for version 10.22 of the American Well Touchpoint for iOS and Android supported devices. 

Apps for iOS and Android will be submitted for review on Monday, March 25, 2019. We will send a followup note when the apps are approved for their respective app stores and are available to download to your mobile device.

NOTABLE FEATURES/CHANGES:

American Well Touchpoint
  Enhanced messages management

  • remove messages for me
  • delete messages from all thread participants
  • hide conversations

 


American Well Touchpoint mobile app 

Enhanced messages management

We have provided you with options to help manage your messages inbox and messages in your threads. 

NOTE: All messages are captured in the Messages Utilization Report even if messages are deleted.

REMOVE MESSAGES
Within a message thread long press on a specific message and select 'Remove for me' to remove the message from YOUR VIEW ONLY. You will not be able to recover the message once you remove it. A warning prompt and an opportunity to confirm or cancel your action will be provided.

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DELETE MESSAGES
Within a message thread long press on a specific message and select 'Delete' to permanently delete the message FOR ALL USERS. You will receive a warning prompt and an opportunity to confirm or cancel your action.

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HIDE MESSAGE CONVERSATIONS
Whether in a one-to-one or group message conversation, select the i (information icon) and "Hide Conversation" to clean up your inbox. You will not be able to retrieve a thread that you hide unless the other participant in your one-to-one message, or one of the participants in the group message messages you via that thread.

 


 

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