|Mobile App||Version/Platform||Submit to App Stores|
|AW Touchpoint||v10.24 for iOS/Android||June 3, 2019|
|AW Touchpoint GO||v10.24 Ascom Myco 1, 2||n/a|
The following release notes are for version 10.24 of the American Well Touchpoint for iOS and Android supported devices. We are also releasing Touchpoint GO updates for Ascom supported devices.
Apps for iOS and Android will be submitted for review on Monday, June 3, 2019. We will send a followup note when the apps are approved for their respective app stores and are available to download to your mobile device.
Speak with your American Well Implementation Manager for updating your Ascom devices with this latest Touchpoint GO update.
American Well Touchpoint
✓ Added NIHSS evaluation images to share via video
✓ Changed "Clinic" to "Portals"
✓ Correct Workflow Notification Settings for users based on user privilege settings
American Well Touchpoint GO
✓ Added a security message alert when attempting to open non-image files
✓ Message read receipts
American Well Touchpoint mobile app
Added NIHSS evaluation images to share via video
To increase speed to stroke assessment, we have embedded the NIH Stroke Scale as part of the workflow in a video call. Pressing the NIHSS button will present a series of images which can be scrolled through during patient evaluation. What the patient will see on the far end is their screen with the evaluation images.
NOTE: This feature is available for our mobile users only; this feature will be rolled out in stages to ensure proper interaction with the entire platform.
Changed "Clinic" to "Portals"
We have changed "Clinic" to "Portals" for alignment across the platform and the broader base of use cases.
Correct Workflow Notification Settings for users based on user privilege settings
We have addressed an issue where some users were seeing Notification Settings for their workflow beyond the site privileges set for them. While enabled settings were not actually providing notifications for those users, the irrelevant settings were, however, creating confusion when viewing their personal settings.
Per each user's site privileges, they will no longer see workflow notification settings options that do not pertain to them.
American Well Touchpoint GO for Ascom
Added a security message alert when attempting to open non-image files
Though Touchpoint GO allows users to receive non-image files like DOC, XLS, PDF, PPT, etc., the app does not allow the user to download and open them. We have added an alert message when the user attempts to access a non-image file.
Touchpoint GO can access the following filetypes: JPG, JPEG, PNG, GIF, BMP, MP4, WebM
Message read receipts
Messages will now provide information as to who and when each message was read.
- 1:1 user
Users will see a read receipt beneath the text message. The user can click on read receipt to show details — User(name), Read on (ccyy-mm-dd-timestamp)
- 1:2+ users
User can click on read receipt to show details — User(name), Read on (ccyy-mm-dd-timestamp)
NOTE: Read Receipts may look different on the iOS and Android devices compared to the Ascom devices due to limited screen size.