Enable and Retrieve Trace Logs on C210

Accessories required: USB Keyboard

 

1. Navigate to About device option on tablet

Step1_for_log.jpg

 

2.  Click or tap about 10 times on the Application version number

Step2_for_log.jpg

 

3. Admin tab should now be displayed. Tap to the Admin Tab

Step3_for_log.jpg

 

4. From the drop down for Minimum Log Level, select trace. You will now need to restart the device.

Step4_for_log.jpg

 

To Retrieve the logs, please follow the instructions below:

  1. Plug in keyboard ->
  2. CTRL+ALT+DEL
  3. Login AviziaService
  4. AviziaAdmin123! (or whatever your password is for service account)
  5. Alter the following Folder Options:
  6. View Hidden Items
  7. View File extensions
  8. Navigate to C:\Users\CA200\AppData\Local\Packages\Avizia.Atom.UWP_XXXXXXXX\LocalState\MetroLogs
  9. Copy all logs to USB stick
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