Release Notes: C250 Update (1.3.3 OS, 1.4.5 App)

 Deployment date:  Monday, March 30, 2020
 Deployment window:  11AM-2PM


We have new OS (v1.3.3) and app (v1.4.5) updates for the Amwell C250. Both items must be installed for the update to take effect.

Please review the instructions for updating at the bottom of this page to know whether you will have to manually download and install the update, or if you are set up to automatically download and install the updates.


In This Release

Ability to select WiFi frequency priority

You now have the ability to set your WiFi frequency priority depending on your network infrastructure and IT requirements. Under 'Network Settings' you can set which WiFi frequency band your device can connect to, e.g. 2.4GHz, 5GHz, Auto.


NOTE: Selecting a band that is not supported by your network will result in a loss of connection. Please consult with your IT department to confirm your selection is appropriate for your network configuration.



Updating your C250

All updates on the C250 are managed remotely through the American Well Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.

If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.

If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.

Refer to the C250 Configuration and User Guide for more information on 'Remote Device Management' for each of the system update options.


In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.



To update your C250 to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'

You must update each item one at a time.

NOTE: The OS update will require a system reboot.




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