Release Notes: Amwell C250 (2.1.3 OS, 2.1.7 App)

 Deployment date:

 Wednesday, January 20, 2021 
 (OS 2.1.3 / App 2.1.7)

 Deployment window:  9PM – 12AM ET



  • Added support for Static IP
  • Behind-the-scene improvements and updates

Please review the instructions for updating at the bottom of this page to know whether you will have to manually download and install the update, or if you are set up to automatically download and install the updates.

NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.



Added support for Static IP

We have added support for configuring your systems with a static IP in addition to utilizing DHCP. You will be able to select and set a static IP during First Time Setup and on the Connectivity tab under Settings.

  • IP Address (required)

  • Gateway (required)

  • Prefix (required)

    • Valid values are 1-32

  • DNS 1 (optional, pre-populated with

  • DNS 2 (optional, pre-populated with

  • DNS 3 (optional)



NOTE: IPv6 is not supported at this time.


Behind-the-scene improvements and updates

Much of the C250 enhancements were behind-the-scene improvements for future compatibility with video technology, as well as upcoming features and interoperability with other Amwell Hospital products. Additionally, there were a number of features included for the up and coming release of the Amwell C500 Telemedicine Cart.



Updating your C250

All updates on the C250 are managed remotely through the Amwell Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.

If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.

If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.

Refer to the C250 Configuration and User Guide for more information on 'Remote Device Management' for each of the system update options.


In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.



To update your C250 to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'

You must update each item one at a time.

NOTE: The OS update will require a system reboot. 



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