HOTFIX: Amwell C250/C500/TV Kit 100

 HOTFIX deployment date:

 Wednesday, March 10, 2021 
 (OS 2.1.12 / App 2.2.9)

 Deployment window:  9PM – 12AM ET



  • Added Default Ringtone Volume Configuration Setting
  • TV Kit: Changed the default audio volume to 85%
  • Bug fixes and improvements to stethoscope output, sharing, and switching between peripherals

Please review the instructions for updating at the bottom of this page to know whether you will have to manually download and install the update, or if you are set up to automatically download and install the updates.

NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.




Added Default Ringtone Volume Configuration Setting 

You are now able to set the default ringtone volume for a specific endpoint (C250s, C500s, and TV Kits) either from Fleet Enterprise as a configuration option, or via the On-device Audio/Video settings (C250/500 only).
In the UI, this setting is now called "Ringtone Volume". The setting is presented as a 0-100% slider in the UI. The default volume is set at about 20%, and this feature gives you the flexibility to further customize the ringtone volume to fit your environment as necessary.

TV Kit: Changed the default audio volume to 85%

The default volume for the TV Kit has been adjusted to %85. 

Bug fixes and improvements to stethoscope output, sharing, and switching between peripherals

We have addressed the following stethoscope audio performance and sharing issues:
  • Stethoscope becomes the Audio Input when switching to a different peripheral device while sharing
  • C500: Local stethoscope audio can be heard only if a headset is connected before starting to share



Updating your C250, C500, TV Kit

All updates on the C250, C500, and TV Kit 100 Carepoints are managed remotely through the Amwell Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.

If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.

If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.

Refer to the device's user guide for more information about 'Remote Device Management' for each of the system update options.


In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.



To update your C250, C500, or TV Kit 100 to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'

You must update each item one at a time.

NOTE: The OS update will require a system reboot. 



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