Mobile App	Version/Platform	Submit to App Stores
AW Touchpoint	v21.03 for iOS/Android	Tuesday, April 6, 2021

 

NOTABLE FEATURES/CHANGES:

• TOUCHPOINT AND TOUCHPOINT TABLET
  • Sharing from the Clinical Portal now defaults to foreground
  • Video chat now available for Connect calls
  • Options to assign/close case when ending a call
  • Support for calls to TV Kit Carepoints
  • Set public Display Name for video calls
  • Notifications and timers for auto-closing or archiving open cases
  • Inactive Touchpoint app in the foreground will time-out after 15 minutes

NOTE: You can view any maintenance and minor Touchpoint app update releases (e.g. v20.04.01) on the Amwell Hospital Web & Mobile Updates page.

---

 

TOUCHPOINT AND TOUCHPOINT TABLET

_________
SHARING FROM THE CLINICAL PORTAL NOW DEFAULTS TO FOREGROUND
Sharing a File or Screen from the Clinical Portal to Touchpoint Tablet, Touchpoint (via Case, Connect, Directory(TP), as well as the C250, now automatically opens up to the foreground by default on your device. You no need longer need to tap the shared image to view the item.

_________
VIDEO CHAT TO 3RD PARTY PARTICIPANTS NOW AVAILABLE FOR QUICK CONNECT CALLS
Touchpoint Quick Connect/Case calls now provide the user with the ability to chat in a video call via SMS/text messages to a 3rd party (patient) invited by email or SMS when in a video call. 

• Tapping the "message" icon enables a direct chat session with the 3rd party (invited by email/SMS)
• When the video call is enabled via an SMS or email invite, the call initiator and participant(s) have the ability to send SMS/text messages.
• All chat messages are visible to all participants invited by email, SMS, and staff Directory
• The chat session ends when the video call ends

_________
OPTIONS TO ASSIGN/CLOSE CASE WHEN ENDING A CALL
When enabled in the Enterprise Portal, ending a call will prompt the Touchpoint user with the following options:

• End Call & Close Case: This ends the call for ALL participants, assigns the case to the "default assignee", and closes the case.
• Leave Call: The user is removed from the call and all remaining participants can continue to collaborate.
• Cancel: This cancels the "End Call" action and returns the user to the call.

Talk with your Amwell Implementation Manager or site administrator about establishing this configuration under:
Enterprise Management > Workflow configurations > [select desired workflow] > CASE STATES

_________

SUPPORT FOR CALLS FROM TOUCHPOINT TO TV KIT CAREPOINTS

Touchpoint now provides the user with the ability to call a registered TV Kit Carepoint via Quick Connect and from Case Details. The user will be able to utilize FECC (Far-End Camera Control), audio, and speaker controls in the TV Kit's Observer and Interactive modеs.

NOTE: This feature applies to mobile and tablet devices running Touchpoint. This is not available on Touchpoint Tablet.

• OBSERVER MODE:
  • • Calling into a TV Kit endpoint defaults to Observer Mode
    • Provider can hear and see the patient
    • Patient cannot see/hear the provider (the TV Kit's status light will illuminate blue indicating the system is in a call)
    • Provider has full camera control and limited audio/video controls 
      The Observer Mode toolbar: AV (allows adjustment of room mic only), Add Participant, Selfview, Flip Camera, Mic Mute, Camera Off, End Call
• INTERACTIVE MODE:
  • Provider can press the button available in Observer Mode to "Enable Interactive Mode"
  • Provider can hear and see the patient
  • Patient can see/hear the provider (the TV Kit's status light will continue to illuminate blue indicating the system is in a call)
  • Provider has full camera and audio/video controls 

_________

SET PUBLIC DISPLAY NAME FOR VIDEO CALLS

The provider now has the ability to change his/her Display Name for video calls. If set, this user-editable field in the User Profile page will be the name shown publically to call participants.

_________
NOTIFICATIONS AND TIMERS FOR AUTO-CLOSING OR ARCHIVING OPEN CASES

The Case Details page will now show countdown timers for case completion and archiving if configured in the Enterprise Portal. 

At the end of the respective countdown, the case will automatically refresh when closed, and a tooltip notification will appear.

NOTE: If a case is edited before the countdown expires, the timer will reset and give the provider more time to finish the case within the timer settings.

Speak with your Amwell Implementation Manager or site administrator about establishing this configuration under: 

Enterprise Management > Workflow configurations > [select desired workflow] > CASE STATES

_________
INACTIVE TOUCHPOINT APP IN FOREGROUND WILL TIME-OUT AFTER 15 MINUTES

In order to protect PHI, the Touchpoint app will now time-out if the app is in the foreground and there are 15 minutes of inactivity. At that time, the app will prompt the user to enter their personal PIN to regain access to the app.

All user actions in the app — tap, scroll, text input, video call — will reset the time-out timer.

 

---