Release Notes: Amwell Hospital (4/5/2021)

 Deployment date:  Monday, April 5, 2021
 Deployment window:  9PM – 12AM ET

 

NOTABLE ITEMS IN THIS RELEASE:

  • Individual timers for providers
  • Enhancing TV Kit support in Fleet Monitoring
  • Case Details Extract updates
  • Clarifying the messaging on returned phone calls and SMS messages
  • Clarifying instructions for Test Connection on Patient Portal
  • Updated email invites to show user title preceding the user's name
  • User established title now reflects across the Amwell Hospital platform

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NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including known issues, bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.

 


 

Individual timers for providers

Each provider can now view and track their own time on a current call, both during and immediately after the call has ended. The timer begins and ends for each provider when they start and leave a session (regardless of when or whether other participants join), but the timer restarts from zero if the provider leaves, or the call drops, and the provider re-enters the call.

image-20210308-134122.png

NOTE: This timer is not available for guests, including providers that are invited as a guest, and even including providers that are invited via Directory through SMS/email and join as a guest without authenticating.

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Enhancing TV Kit support in Fleet Monitoring 

With the Amwell Hospital TV Kit 100, we are adding some exciting new functionality with remote monitoring of the device. We are adding new alerts to improve the usability of these new metrics so that the device is easier to maintain and support remotely. The designated users in the system can be alerted via email and/or SMS when:

  • Camera disconnected
  • Cannot communicate with TV

The messages will include the expected action to restore the expected functionality. 

flleet_alert_setting_tv_kit_no_comms.png

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Case Details Extract updates

We have made a series of improvements to our current Case Details Extract report. The following fields have been added or updated:

  1. A new column will be added for MRN number on the Case Details tab. This will show all MRN numbers associated with the patient attached for that case. NOTE: This will mirror the same field that is available on the Intake tab. If an intake form is not available on a workflow, this field will be blank.
  2. A new column will be added for External Visit ID on the Case Details tab. This will give an identifier if the case was created from an external system (ex. EHR).
  3. The existing Case Origin column will be updated to include a designation for “Carepoint Device” if the case was created from an Amwell Carepoint.
  4. The existing Test User column will be updated to only show “test_case” if a patient/user is flagged as a test patient in the application. Previously this was looking for a text match on the name “test” which erroneously marked some patients as "test" when they were not.
  5. We have added a column on the Case Detail tab for “patient_id” after the “patient_name” field.

    This will give the Patient ID for the patient associated with the case. If the case does not have a patient associated with the case this field will be blank.

_________

Clarifying the messaging on returned phone calls and SMS messages

We have made updates to the instructions given when a user calls back or texts the number we use for inviting a user to a visit via "Phone Call" (8449483080). If a user calls the number back or sends a text to the number, they will now be greeted with the following generic message:
"Hello- This call was from your doctor for your online appointment. If you were anticipating this call, please call your doctor’s office back at your earliest convenience. If you have received this call by mistake, please disregard it. Thank you."

_________

Clarifying text for Test Connection on Patient Portal

In order to clear up some confusion in the Patient Portal Test Connection, we have added some clarifying text to help the patient during the Test Call.

  • On the Test Call step:
      • We have removed the instruction and countdown timer.
      • We have added “A test is running in the background. When you see the image of the provider above, press YES to continue.”
        test_call_YES.png
  • If the patient selects "NO" for an unsuccessful test call:
      • We've added a new bullet point to the list; “If you saw the image of the doctor but did not hear the spoken audio, check that you waited at least 10 seconds to confirm it is not present as sometimes the test audio is delayed as the test runs. You can always return to the previous step in the test connection tool to test your speakers in isolation and confirm those do work."
        test_call_NO.png
  • If the patient decides to "Contact Support" from the Test Call screens, the support contact information will be provided. This can be custom content that is implemented.
      • If the client implementation team has NOT configured any content for support, the default text for this dialog is “Please contact your <patient portal name> providers' office to ask for support.”

_________

Updated email invites to show user title preceding the user's name

When sending an email invite from Connect, the email will now show "[Title][Firstname][Lastname] invited you..."

_________

User established title now reflects across the Amwell Hospital platform

A user's title established in their User Profile now reflects across the Amwell Hospital platform — everywhere the user name is presented, the user title will convey in the respective contexts (e.g., Case Details, Messages, and Group Messages).

user_titles_in_clinical_portal.png

 


UPDATED: THUR., APRIL 8, 2021 (PK)
• Added images to "Clarifying instructions for Test Connection on Patient Portal"

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