Release Notes: Amwell C250, C500, TV Kit 100 update (App v2.3.14 / OS v2.2.3)

 Deployment date:

 Tuesday, June 29, 2021 
 App v2.3.14 / OS v2.2.3

 Deployment window:  8AM – 10AM ET



  • Added camera privacy mode to the TV Kit 100
  • New screen layout for the "No Workflow" dashboard on the C250 and C500
  • Added a network indicator on the top navigation bar of the C250 and C500
  • Wifi connection improvements
  • Improvements to the C250 and C500 device configuration page in Fleet Monitoring
  • Bug fixes

Please review the instructions for updating at the bottom of this page to know whether you will have to manually download and install the updates, or if you are set up to automatically download and install the latest updates.

NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.




TV Kit 100: Add camera privacy mode to the TV Kit 100

A privacy position feature has been added and will serve as a useful indicator to patients and local clinicians by letting them know that a call is not in progress and that the camera is not in use.

When the white Amwell camera is not in use, it will move to a default privacy position (to the side instead of pointing out in the direction of the patient). When a call is initiated (in Observer mode), the camera will move from the privacy position to the default home position.

Once the call is ended, the camera will automatically return to the privacy position. The camera's orientation away from the patient while in this state will add an additional level of privacy for the patient.



New screen layout for the "No Workflow" dashboard on the C250 and C500

We are updating the layout of the “No Workflow” dashboard screen, which is displayed when Case Creation has been disabled for a given Carepoint. The new screen provides general device info, including the Carepoint Name, battery percentage, and status (e.g. ready to receive a call) while waiting for an incoming call.



Added a network indicator on the top navigation bar of the C250 and C500

We are adding a network indicator in the top navigation bar for C250 and C500 Carepoints. This is to indicate the network connection type (Wifi, Ethernet, or No Network), as well as the signal strength when connected to Wifi.


This will be helpful for cart users to quickly check the network status without having to navigate to the connectivity settings page.


WiFi connection improvements

We are improving the handling of WiFi channel switching to improve call quality, reduce call drop rates, and limit instances where the Carepoint fails to connect.


Improvements to the C250 and C500 device configuration page in Fleet Monitoring

We are improving the logic, descriptions, and user interface of the configuration options in Fleet Monitoring page for C250 and C500 Carepoints. These changes provide clearer configuration options — when adding a new C250/C500 endpoint and when making updates to an existing C250/C500 endpoint from the configuration tab — by clarifying the purpose of each setting and the impact of toggling them On/Off. This will make Carepoint configuration more intuitive and straightforward.



  • Resolved an intermittent bug where the TV Kit 100 may remain in the call after the call has been ended by remote provider instead of automatically hanging up. When this occurs, the TV Kit 100 may become stuck in the call with “Waiting for other participants” displayed on the screeen.
  • Resolved a bug where Clinical Module buttons that begin with lowercase letters appear after buttons that begin with uppercase letters on the dashboard for C250 and C500 Carepoints. This issue has now been fixed so that the Clinical Module buttons will appear in alphabetical order, as intended, regardless of the case of the first letter.
  • Resolved a bug where an accidental multi-tap on a Clinical Module button may result in multiple cases being created.
  • Resolved a bug with the manual activation fields on the TV Kit where the fields become difficult to select and populate with mouse and keyboard. These fields should now behave as expected, allowing the user to click to select a field and type the desired credential.


Updating your C250, C500, TV Kit 100

All updates on the C250, C500, and TV Kit 100 are managed remotely through the Amwell Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.

If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.

If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.

Refer to your device's User Guide for more information on "Remote Device Management" for each of the system update options.


In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.



To update your device to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'

You must update each item one at a time.

NOTE: The OS update will require a system reboot. 



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