Release Notes: Amwell Hospital (9/23/2021)

 Deployment date:  Thursday, September 23, 2021
 Deployment window:  9PM – 12AM ET

 

NOTABLE FEATURES and CHANGES IN THIS RELEASE:

  • Design changes to Messages
  • Show participant video start/end times in Case Collaboration tab
  • Join Video Call button now remains readily accessible at smaller screen widths
  • Network signal indicator: Removed notification for an "acceptable" signal on Wi-Fi
  • Fleet: Add Wi-Fi Signal Strength to Fleet Dashboard
  • Fleet: Outbound alerts for Camera Disconnected Alert
  • Stroke Intake Form: Moved 'Handedness' question and now sync with Labs value
  • Stroke Metrics Extract: Add "Canceled By" and "Canceled At" Fields to Extract
  • Case Details Extract: Updates to MRN Number in Various Locations/Tabs
  • Case Details Extract: Now includes Case URL
  • Call Log Extract: Time Tracker report column title changes
  • Bug Fixes

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NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including known issues, bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.

 


 

Design changes to Messages 

We are continuously optimizing the visual layout and design elements in order to enhance and maximize usability while simplifying what our users see:

  • Updated headers for consistency
  • Message icon replaced with a button
  • Added blue panel and Breadcrumbs for consistency with other pages across the platform and easier navigation
  • Start page for Messages is a list of conversations instead of selecting the latest chat
  • For mobile users, in particular, a chat and its details are opened using a new screen instead of being opened in the same space

ui_change_messages_desktop.pngRight-click image and select "Open Image in New Tab" to view a larger image.

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Show participant video start/end times in Case Collaboration tab

The call participant start and end times will now be available under "Collaboration". The details will be logged in real-time as part of the coordination of a case, e.g., to see when the provider has joined the video room so a nurse can join the call, or see if the provider left or disconnected from the call for staff to followup.

participant_start-end_times.png

Administrators monitoring cases can also see when people have joined and left the call.

This is also important for audit trail tracking for SLAs. This is not a replacement for the call log report, which would be a summary available only to reporting/admin staff.

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Join Video Call button now remains readily accessible at smaller screen widths

In efforts to improve browser scalability for the Clinical Portal, when the browser width becomes 1280px or smaller, the right-sidebar will collapse and the Join Video Call button will now persist and scale with the browser window without the user having to locate to expand the sidebar or scroll. The button will be available in the main window

This scaling layout enhancement will enable the user to clearly and quickly select the Join Video Call button no matter the browser window size. Previously, the smaller windows hindered the user's ability to quickly join the video directly from their screen.

join_video_button_persists.png

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Network signal indicator: Removed notification for an "acceptable" signal on Wi-Fi

We have removed the amber "acceptable" signal notification for users connected to Wi-Fi networks. This will alleviate the extra step for users having to acknowledge and clear this message for calls made with "acceptable" signal strength connections on Wi-Fi networks.

NOTE: As we do not recommend using cellular data (i.e., mobile hotspots) for video calls, the amber signal notification will appear for users when utilizing cellular data, even though it is calculated to be an acceptable signal strength — it is only for Wi-Fi connections that this notification is removed.

acceptable_signal_strength_web.png

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Fleet: Outbound alerts for Camera Disconnected Alert

For Managed Fleet customers: the Amwell support team will now be able to dial out to established contacts on "Camera Disconnected" issues experienced by C250 Carepoint devices.

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Stroke Intake Form: Moved 'Handedness' question and now sync with Labs value

We have relocated the question on patient handedness from the Labs & Vitals form to the Stroke Intake form, while moving the reported handedness value in the Stroke Metrics Extract from the Labs & Vitals tab to the Stroke Intake tab — the question and reported value will no longer be in their previous places.

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Stroke Metrics Extract: Add "Canceled By" and "Canceled At" Fields to Extract

We are adding to the Stroke Metrics Extract a record of who canceled a case and when in order to better have knowledge of why a case was canceled without having to reference the Case Details Extract:

  • Canceled By
  • Canceled At

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Case Details Extract: Changes to Patient and Intake form MRN usage hierarchy

The Case Details extract report now favors the usage of Medical Record Numbers (MRN) attached to the patient profile instead of records attached to the case Intake form. This hierarchy has been implemented for Case Details Extract report tabs where an MRN is displayed; however, the Intake tab will use the MRN from the case Intake form.

In addition, the column name "mrnsToDisplay" has been renamed to "mrns" on the following tabs:

  • NIH Stroke Scale Tab
  • Provider Notes Tab
  • Provider Notes 2 Tab
  • Psych Notes Tab
  • Stroke Thrombectomy Tab
  • Technical Issue Tracker Tab
  • Triage for Telestroke Tab
  • Alteplase Admin Tracking Tab
  • Alteplase Decision Tab
  • Case Notes Tab

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Case Details Extract: Now includes Case URL

We have added a new "case_url" column on the "Case Details" tab of the Case Details Extract Report.
The new column provides a case URL — copy and paste the URL to view the case details in the Clinical Portal.

NOTE: The correct case detail will load up in the Clinical Portal regardless of case or archive status.

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Call Log Extract: Time Tracker report column title changes

In a series of improvements to our current Time Tracking report within the Case Details Extract, the following column names have been updated for consistency:

New Column Name Previous Column Name
Imaging: CT Available Imaging: CT Available stamp date
Imaging: CT Available 2 Imaging: CT Available 2 stamp date
Imaging: CT Study Time 2 Imaging: CT Study Time 2 stamp date
Imaging: CT Study Time Imaging: CT Study Time stamp date
Imaging: CT Viewed Imaging: CT Viewed stamp date
Imaging: CT Viewed 2 Imaging: CT Viewed 2 stamp date

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Bug fixes

We have addressed a number of bugs, including:

  • Addressed input field inconsistencies
  • Fixed issue where video is incorrectly scaled and zoomed in when joining a video call
  • Resolved smaller participant video windows scaling too small when viewing presentation stream

 


 

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