Release Notes: Amwell C250, C500, TV Kit 100 (OS v2.2.6)

 Deployment date:

 Wednesday, September 22, 2021 
 OS v2.2.6

 Deployment window:  8AM – 10AM ET



  • Disable USB "auto-suspend" on Startup and on Hotplug
  • Adding filters to disregard duplicate and low-level messages from the TV-Kit
  • Added support for battery capacity reporting for C250

Please review the instructions for updating at the bottom of this page to know whether you will have to manually download and install the updates, or if you are set up to automatically download and install the latest updates.

NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.




Disable USB "auto-suspend" on Startup and on Hotplug

We have added logic to prevent attached USB devices from going into "auto-suspend" mode. This affects USB devices already plugged in on startup, such as the Ethernet-to-USB adapter used with the IP cameras, as well as hotplugged USB devices during use, such as peripherals.


Adding filters to disregard duplicate and low-level messages from the TV-Kit

In order to minimize the number of alert communications from the TV-Kit, we are now filtering duplicate, low-level, and otherwise irrelevant messages generated in order for relevant alerts to be readily seen.


Added support for battery capacity reporting for C250

We have added new tools for our Amwell Support teams and developers to proactively detect battery anomalies in the field if they are encountered. We have added C250 support to report "battery capacity %" to the support teams to track and monitor C250 battery issues as they arise.


Updating your C250, C500, TV Kit 100

All updates on the C250, C500, and TV Kit 100 are managed remotely through the Amwell Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.

If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.

If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.

Refer to your device's User Guide for more information on "Remote Device Management" for each of the system update options.


In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.



To update your device to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'

You must update each item one at a time.

NOTE: The OS update will require a system reboot. 



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request