1. American Well Client Portal
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  3. What’s New

Release Notes: Amwell Hospital (10/14/2021)

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Pete Kim
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Deployment date:  Thursday, October 14, 2021
Deployment window:  9PM – 12AM ET

 

NOTABLE FEATURES and CHANGES IN THIS RELEASE:

  • Permissions: New permission for the ability to Create a Case
  • Case Details: "Callback device" and edit icon are now always visible
  • Case Details: Improved display of the patient's phone number 
  • Registered Users Detail Extract: Now includes "Display Name" and "Short Code Enabled" fields
  • Patient Portal: Provider case assignment notification triggers when the patient enters the Waiting Room
  • Patient Portal: Participant Video layout adjustments
  • Fleet: Add Wi-Fi Signal Strength to Fleet Dashboard
  • Fleet: New Fleet Metrics Extract for clinical usage of devices
  • Bug fixes
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 NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including known issues, bugfixes, hotfixes, etc.).  You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.

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Permissions: New permission for the ability to Create a Case 

We have added an additional layer of permissions on cases to allow limiting case creation to users of specific roles or groups. This can be configured separately for each clinical workflow, e.g., limit creating cases to administrators only.

By default, all provisioned clinical users will continue to be able to create cases for all workflow types.

If you are interested in restricting access to the case creation to certain users, please reach out to your Amwell Account Manager to request a change to this configuration.

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Case Details: "Callback device" and edit icon are now always visible 

Previously, customers had no method to choose a new callback device when all endpoint options were deselected — the edit callback device button would disappear. With this update, these items will always stay visible on the Case Details page.

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Case Details: Improved display of the patient's phone number 

We have improved the display of the patient's phone number on the Case Details page to ensure it shows what is received from the EHR, as well as populating the update the patient might enter when coming in via the Patient Portal. The Case Details page now shows a specific entry for 'Patient Phone'. 

patient_callback_number.png

This will first try to retrieve the cellphone, and if not available, will show any other phone number on the patient's profile. When trying to send a text message, we do check and warn if the phone number is a landline. This change will also ensure that the callback number populated from an Amwell Carepoint such as the 500 shows as expected, allowing a provider to phone the referring location if there are any connection issues.

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Registered Users Detail Extract: Now includes "Display Name" and "Short Code Enabled" fields 

We have added a new "Display Name" and "Short Code Enabled" field columns to the Registered Users Detail Extract report.

The Short Code Enabled column would indicate if participants have opted in for advanced text notifications while the Display Name column shows the participant Clinical Portal Profile Display Name.

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Patient Portal: Provider case assignment notification triggers when the patient enters the Waiting Room

The case assignment is now deferred until the patient completes the Tech Check and enters the Waiting Room. This ensures that providers are not prematurely notified of any patient readiness when client notifications are triggered on case assignment.

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Patient Portal: Participant Video layout adjustments

We have made a small shift to the UI layout ensures that UI controls of video do not overlap the faces of other participants on the call when in landscape mode. Also, the color of the padding is changed to match the background of the video call (dark grey).

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Fleet: Add Wi-Fi Signal Strength to Fleet Dashboard

We are including a Network Signal column in the Device list of the Fleet Monitoring portal. This will display the current network type icon (Wi-Fi, LAN) and, in the case of Wi-Fi, the current signal level.

fleet_net_sig.png

NOTE: The Amwell Touchpoint Tablet app does not have a signal field on Fleet, thus the signal icon for Touchpoint Tablet will not be provided at this time.

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Fleet: New Fleet Metrics Extract for clinical usage of devices

Historically, alerts were generated from within the Enterprise Fleet Monitoring portal and sent to subscribers via SMS and email. This new reporting capability will capture device alerts, detailed information, and uptime/downtime records and provide them in a fleet-based downloadable Excel report.

This extract is available to the following fleet user groups: Fleet-viewer, Fleet-manager, and Fleet-admin.

The fleet information is reported across three Excel tabs:

  • Device Information (Also known as Device Status)
  • Device Uptime (How long a device has been online/offline)
  • Notifications (List of sent notifications)

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GENERATING THE REPORT
Log in to the Fleet Monitoring portal to generate the Fleet Metrics Extract report and navigate to: Endpoints / Reports and select "Fleet Metrics Extract" in the "Reports Type" dropdown list.

  • Click "Filter" at the top right of the page
  • Select your report date range by specifying the Start and End dates
  • Click the "Generate Extract" button

reports_fleet_metrics_extract.png

The "Generate Extract" button will run the report and a listing of previous files and metadata on who ran the file should appear. The files will be in a table that can paginate and expand rows. And clicking filters will have them appear at the top of the page for removal as needed.

The report export name will be "FleetMetrics_YYYY_MM_DD"

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TABS IN THE REPORT
The fleet information is reported across three Excel tabs:

  • DEVICE INFORMATION (Also known as Device Status)
    The Device Information tab holds 77 fields of device details pulled from the General, Configuration, Status, Audio/Video, FECC and Logo sections of device data.

    Exceptions to Device Information:
    • Past carts or deleted carts for the 1.0 version information will not be available.
    • The Device information will be accurate to the report run-time
    • Not all columns are available to each endpoint device (See column availability by data definition)
  • DEVICE UPTIME (How long a device has been online/offline)
    Device uptime and downtime are calculations of time differences between a device going online or offline. There will be one record per device in the report for each uptime and downtime occurrence.

    Exceptions to Uptime/Downtime details:
    • Uptime information is only available for current devices (Visible on the Device Information tab). The report will not be for all devices for all time.
    • Device downtime must exceed fleet configured timeout value (Defaults to 3 mins)
    • Offline/Online duration work by looking at the previous event for the device (even if outside the date window)
    • If a cart does not have a last registered online or offline event (and one of the events occurs), the duration will be 0
  • NOTIFICATIONS (List of sent notifications)
    The new Fleet Metrics report provides fleet monitoring clients with the ability to track endpoint device alerts. Customers must subscribe via the Alert Settings page, where at least one email subscriber must be specified, and the required Alert category type indicated by the checkbox selection.

    Device Notifications contains a single row for each notification sent by a device for a filtered time period.  NOTE: Notifications will not be present for devices that have been deleted.

    Exceptions to Notifications:
    • Only applicable to the following devices: C250, C310, C500, C750C, C750V, C750P, C760, Touchpoint Tablet, and TV Kit 100.
    • Uptime information is only available for current devices (Visible on the Device Information tab). The report will not be for all devices for all time.

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VIEW REPORT DEFINITIONS
In addition to generating the report, fleet users can view the dedicated "Report Definitions" section, which details the available fields for each report tab and provides descriptive field definitions.

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Bug fixes

We have addressed a number of bugs, including:

  • Issue with provider view during screen sharing is fixed 
  • Notifications related to cases and reports are now appearing properly on the bottom right 
  • Adjusted the "Active Participants" list, in the Call Participant dialog box, to be expanded by default, along with an added participant counter 
  • Resolved a bug with selected states of drop-down menus
  • Call Log Extract: Fixed issue with call duration values in Call Log extract report 
  • Case Details Extract: Date-time format is updated to be consistent with all fields in the report
  • Fixed issue with adding multiple user groups 
  • Fixed an issue with "Join with endpoint" submenu in the video call menu
  • Fixed an issue with visibility of “Link to Patient Account” button when case is created from devices (C250, C500) 
  • Resolved the issue of the Intake Form not populating when Creating Case for a "New" Patient

 

 

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