Wednesday, December 8, 2021
8AM – 10AM ET
Infrastructure and maintenance release
This infrastructure and maintenance release is in preparation for a larger rollout in early 2022, which will require this update (OS v2.3.8).
There is nothing you will be required to do other than to ensure that your Carepoint devices are updated for backend scalability and performance improvements in advance of the updates coming in the new year.
Further details will be provided as we draw nearer to deployment readiness in the coming weeks and months.
Please review the instructions for updating at the bottom of this page to know whether you will have to manually download and install the updates, or if you are set up to automatically download and install the latest updates.
Updating your C250, C500, TV Kit 100
All updates on the C250, C500, and TV Kit 100 are managed remotely through the Amwell Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.
If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.
If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.
Refer to your device's User Guide for more information on "Remote Device Management" for each of the system update options.
VERIFY OS AND APP VERSIONS
In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.
MANUALLY UPDATING THE APP AND OS
To update your device to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'
You must update each item one at a time.
NOTE: The OS update will require a system reboot.