Release Notes: Amwell C250, C500, TV Kit 100 (web-only update)

 Deployment date:

 Tuesday, May 31, 2022 
 web only update

 Deployment window:

 9–10PM ET



This is a web-only update containing the following bug-fixes. These changes will be available upon deployment and you will not need to manage your devices for these changes.

  • Intermittent, Unresponsive Network Page
    We have fixed an issue where occasionally, following a network interruption, carts became unresponsive requiring a reboot. Devices will now automatically redirect to the dashboard when network connection is active and the network page will remain responsive if there are network issues.

  • Camera does not automatically switch on C500
    We have resolved an issue where the appropriate camera was not set as the default. When in a call with a C500, and when an external PTZ camera is connected, the cart will recognize the external PTZ camera as the default (vs. the built-in camera).

    NOTE: If you scanned the QR Activation code on your device before attaching the external PTZ camera, you will need to select this camera as the default in Settings for it to be correctly utilized as the default in a call.

  • Missing logos and icons
    We have fixed the issue where the cart's custom logo and icons, such as WiFi and battery, are not displaying specifically on some cart dashboard screens. Cart users will now see the logo and icons on all appropriate screens.

NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.



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