Release Note: Amwell C250, C500, TV Kit 100 (App/Web)

 Target Deployment Date:

November 2022

 Deployment Window:


This release has a number of new features and bug fixes that enhance C250, C500, and TV Kit 100 Carepoints. Amwell’s Support and Development teams are here to support your transition to App version 3.1.1.

Please work with your Support and Account Management representatives as well as review the "Updating your C250, C500, TV Kit 100" section below on how to upgrade your organization’s Carepoints.

  • Cart users can now revert OS and App software versions when necessary
  • Resolved issues

NOTE: You can view the Amwell Hospital Web & Mobile Updates page for a list of updates made across the Hospital platform (including bugfixes, hotfixes, etc.).
 You can also get a glimpse of notable new features and updates that are Coming Soon in the upcoming weeks and months. Both of these pages will require a one-time registration and login if you have not already registered for this site.



Cart users can now revert OS and App software versions when necessary

Should there be a need to revert a previous OS or App installation due to an unrecoverable error, users can tap the More icon (three dots) in the upper-right corner of the error screen and navigate to "Advanced Settings" to view the "Revert Software" dialog box. Select the appropriate software to revert to and touch the red "Revert Software" button to initiate.

NOTE: This particular method of reverting the device software will preserve the device settings (activation, network configurations, etc.), unlike the previous reversion method available after performing a factory default.



Resolved Issues

  • Resolved issue for error logging in Nova codec when device is offline 
  • Battery status now displays correctly on devices 
  • Resolved cart stuck on ‘spinning’ screen issue 
  • RNK stethoscope no longer becomes the active microphone during a call
  • Incoming call no longer displays a white screen momentarily after rebooting a cart
  • Fixed an issue where after a call was rejected from a C500, pressing the power button would not put the cart in Standby mode. 


Updating your C250, C500, TV Kit 100

All updates on the C250, C500, and TV Kit 100 are managed remotely through the Amwell Fleet Monitoring portal. Updates can either be applied automatically, or you can choose to manually trigger updates on a per-device basis.

If your device's settings are set to 'Simple' (default) or 'Advanced - Auto-Reboot', then one or both of these items will download the update(s) automatically when it detects the availability of a new version of the application and/or OS. The 'Simple' setting will download the OS update file only and will wait for a manual reboot to install the OS update. 'Advance - Auto-Reboot' will download the OS update and initiate a reboot to automatically install the OS update.

If the device's settings are set to 'Advanced - Manual', then please review the following instructions to manually update your device.

Refer to your device's User Guide for more information on "Remote Device Management" for each of the system update options.


In the Fleet Monitoring Dashboard, select the endpoint device to be updated and you can find the Application Version and OS Version under 'Device Info'.



To update your device to the latest versions of the app and/or OS, navigate to the 'Commands' tab for your selected endpoint device and choose 'Push App Update' or 'Push OS Update.'

You must update each item one at a time.

NOTE: The OS update will require a system reboot. 



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